Privacy Policy
REPTO Business Lab Ltd (“we”, “us” or “our”) respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights under UK data protection law.
1. Information we collect
We may collect your name, email address, phone number and any details you provide when you contact us, book a consultation, or complete an enquiry form. We also collect standard technical data such as your IP address, browser type and pages visited via analytics tools.
2. How we use your information
We use your information to respond to enquiries, provide services, manage bookings, improve our website, and comply with legal obligations. We do not sell your personal data.
3. Legal basis
We process personal data on the basis of contract, legitimate interest, or consent, depending on the service you request. You may withdraw consent at any time by contacting us.
4. Sharing your information
We only share data with trusted service providers who help us run our business (for example, Cal.com for bookings and email providers for correspondence). All providers are required to keep your data secure.
5. Your rights
You have the right to access, correct, delete or restrict the use of your personal data. To make a request, email us at reptobusinesslab@gmail.com.
6. Data retention
We keep your information only for as long as necessary to provide our services and meet legal requirements. After this period, data is securely deleted or anonymised.
Terms of Service
These Terms of Service govern your use of the REPTO Business Lab website and any services you book or purchase from us. By using this site, you agree to these terms.
1. Services
REPTO Business Lab provides consultancy, psychology-informed business support, neurodiversity support, diversity and inclusion guidance, AI and digital growth advice, and business administration support. All services are described on our Services page and are subject to a separate written agreement where applicable.
2. Consultation bookings
Free 15-minute consultations are offered at our discretion and are subject to availability. They do not form a contractual agreement unless explicitly confirmed in writing.
3. Fees and payment
Fees for services are agreed in advance. Payment terms, cancellation policies and any deposits will be set out in the relevant proposal or contract.
4. Intellectual property
All content on this website, including text, images and branding, is owned by REPTO Business Lab Ltd unless otherwise stated. You may not reproduce or distribute it without permission.
5. Limitation of liability
Our liability is limited to the amount paid for the relevant service, except where prohibited by law. We are not liable for indirect, incidental or consequential losses.
6. Changes to these terms
We may update these terms from time to time. Continued use of the website after changes means you accept the updated terms.
Accessibility
REPTO Business Lab is committed to making its website and services accessible to as many people as possible. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
What we do
- Use clear, plain language throughout the site.
- Ensure text contrasts well with backgrounds.
- Make the site usable with keyboard navigation.
- Provide descriptive alternative text for images.
- Respect reduced-motion preferences.
Accessible formats
If you need information in a different format, such as large print, easy-read or another language, please contact us at reptobusinesslab@gmail.com or call 07405 886576.